Frequently Asked Questions
Where can I see your prices?
If you would like a quote then please contact us and we can send over a brochure with our prices and packages, Depending on where, and whether or not you are having any extras may change the price slightly. You may also be entitled to a discount or even discounts, so if you just let us know which package or packages suit you best we can provide a more accurate quote.
Do we get to meet you before the day?
This will depend on the package you choose, however as long as we have time we can always meet up for a chat. We can speak over the phone, email, Skype however face to face is always a little better!
What Happens if you don't show up?
This is extremely unlikely, however in the event that we did miss the event entirely you will receive a full refund. We always send over a signed contract with certain scenarios in which you will be refunded, however again we would do everything we can to ensure this doesn't happen. If a photographer or videographer falls ill on the day or has some kind of crisis that prevents him or her from attending we will make sure they are replaced (this would have to be something very bad!).
How do we book and pay?
Once you're happy to book we will send over a form to be filled which will give us all the information we'll need. Once we get that back you will be sent an invoice and contract, then when you're happy and make the payment your date will be reserved for you. Online or bank payments will be free of charge, however PayPal or credit card/debit payments will require a small percentage extra. We also accept cash.
Where can we see some for your work?
Just ask! Very happy to send over a few samples.
If we pay upfront, do we get a refund if the wedding date changes?
Deposits are non-refundable; we need a deposit as there is a strong risk of us turning down work as you already have the space. However we do appreciate how unfair it is to pay the full amount for a service you're not getting, so we offer 50% to be refundable up to the half way point of your booking and the wedding.
How long will it take to receive our video? (photographs)
We put in our contracts a maximum of 4 months however this is just to protect ourselves in cases where we are too busy! In all honesty it depends on how much we have on. Usually it will between a couple of weeks and a couple of months but again this depends on the time of year. If we are still waiting for you to come back to us for something (photos, song choice, confirmations) this may be a little longer.
Do you shoot abroad?
Yes, however we would also have to charge a little extra for travel, accommodation and the extra time we would be away for. If you are having a destination wedding, let us know some details and we’ll work something out!
How far do you travel in the UK?
The days are very long and tiring, so we try not to drive for too long at the end of the night. We say a max of around 2 hours’ drive from London would be our limit before we would have to think about booking a hotel. If the distance is particularly long we may also have to charge for flights or a train.
Can we have commercial music for our videos?
Yes, we purchase a mechanical license which covers private use of licensed songs on video. If you want to publicly exhibit your video then we would need to re-edit with royalty free music, or acquire a license from the record label (potentially very complicated and expensive!).
What happens if you can’t make it on the day?
It would take something very serious for us to cancel on you, but if for any reason we were unable to attend you would of course receive a full refund. If there was an emergency, we may be able to find a short notice replacement for videography and even photography but of course this would be in a very rare extreme case. We always aim to be at least an hour early (that’s an hour before the stated start time for filming, not the ceremony) so if we are late due to traffic, I would imagine it would not just be us having trouble.
What happens if you have not shot my type of wedding before?
We do our research! We love a new challenge and a new experience. We’ve had a couple of difficult tasks but honestly we’ll work with you to make sure we know what’s going on, when and why it’s important.
What happens if we book and have to change our date or cancel?
Deposits are final, as we need to protect ourselves. If we take your date off the calendar we could risk not filling it again after turning down others that were interested. This being said we will always do all we can to help out if there is anything we can do. If you have to change your date and we’re free, we’ll have no problem moving the date.